A special touch to receive a hand-written note of thank you from the company owner for just buying something online:) In this day and age of everything online, we appreciate the warmth of hand written letters more and more. What’s more valued is something that shows that someone took the effort and time to customize something … what a contrast to Amazon shopping. Convenience is there but so is that special touch … the Japanese Kokoro – 心 – it’s heart and mind and spirit … all into one expressed in a simple gesture.
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